You Can't Lose Something You Never Had

We got an email earlier this week from a realtor who was dissatisfied because Mark didn't wait for him to arrive at the house. He told us that we had lost the recommendation of a good realtor because he would never recommend us.

Here's part of the email I sent in response:

The time window provided in the confirmation email is an estimate and typically allows more than enough time for the inspector to complete the inspection and answer any questions the clients might have. It does not mean that the inspector will remain on the property until the time window is exhausted.
 
Since he had finished the inspection and walked through the property with the clients, answering all their questions, he left. Many realtors do not attend the inspection and unless he knew you were planning to be there, he would not have waited. If he had known you were planning to be there, he would have called you prior to completing the inspection. 

If you or our clients have any questions about the report, he would be happy to discuss those with you. Please phone the number shown below.

We are sorry that you are dissatisfied. Our primary goal is to provide a complete and detailed report of the condition of the property. To the best of our knowledge, the clients are satisfied with the service we provided.

I did a search on his name in our database. It came up one time - as the agent for the buyers on the house he wrote to us about. He hadn't recommended us. This client found us on Angie's List. You can't lose what you didn't have. I guess nothing has really changed.