There are Limits

When we are away we have someone answer the phone. Much better than a recorded message and she can actually schedule appointments for Mark so he can hit the ground running when we return. If something comes up that we need to deal with sooner than later, she sends us an email.

These emails vary in urgency from just a "heads up" to "you need to contact this client ASAP". While we were gone last week, we had an email requesting that Mark call someone ASAP.

Here's the story. He had someone else inspect his house. He had the house tested for radon. The radon reading was high. He wanted to "pick Mark's brain" for possible causes of the high radon reading. Note that we do not do radon testing.

There's good news and bad news here. The good news is that Mark has a reputation for his problem solving ability and his willingness to help people.

The bad news is that we were on another continent. And as much as we're willing to help people who are not our clients resolve issues that we don't deal with, we're just not willing to pay international roaming charges to do so. There are limits.